Nicole is a student at MacIntyre’s school at Wingrave, Buckinghamshire and she is about to become famous! Nicole and her family kindly agreed, along with others, to play a part in our new staff induction film Welcome to MacIntyre. This involved being followed all day by camera team who recorded Nicole at work and at play- just being herself and enjoying her day supported by MacIntyre colleagues. She clearly didn’t mind one bit and took all the fuss and bother in her stride.
Wingrave School then hosted a “premier screening” to thank everyone who contributed to the film and along with families and friends they put on a splendid event with red carpet, pop corn, finger buffet etc. Nicole’s mum, dad and brother were there to share her big moment and she looked for the whole world like a Hollywood film star. Her hair was done beautifully and with considerable care and she wore a stunning dress- designed and made especially for her by one of MacIntyre’s support colleagues. A lot of people had taken a lot of time to ensure Nicole was going to have a great evening and was going to look and feel great.
Her family were delighted, Nicole felt really special and I was so proud of my MacIntyre colleagues who had gone to such extraordinary lengths and fully entered into the fun of the occasion to ensure Nicole had a memorable night. For me it was a really stand out moment.
But I am not surprised; for a couple of years now Wingrave School has been using the MacIntyre Profile to recruit staff with the specific personal characteristics that underpin Great Interactions and in addition has developed an excellent staff induction which builds on this and teaches the soft skills that we call facilitation. As a result we can be confident that the quality of service is high at all times and not just on the exceptional occasions like the film premier. Every interaction, even the most mundane, is an opportunity for a Great Interaction- cleaning teeth, making a cup of tea, putting on a pair of socks etc, even at busy times or when colleagues are pressed and if one has only five minutes then it should be a good five minutes.
Bill Mumford
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